Diebold Nixdorf – Co-op Food

Data & IT Services

The Client

Diebold Nixdorf is an American multinational financial and retail technology company that specialises in the sale, manufacture, installation and service of self-service transaction systems (such as ATMs and currency processing systems) and point-of-sale terminals.

Co-op Food is part of the Co-op Group, one of the world’s largest consumer co-operatives, owned by its millions of members. Co-op Food is the UK’s fifth biggest food retailer with more than 2,700 local, convenience and medium-sized stores.

The Project

Elecomm were enlisted by Diebold Nixdorf to deliver a project to roll out an upgrade of the Ingenico PEDs that were installed throughout the Co-op estate.

This was a high profile project which entailed upgrading 2,747 stores (including petrol filling stations) to P2PE-encrypted PEDs over a 12-week period.

We undertook a full logistics service for the project, which included:

  • Organising installation times and dates with each individual store and working to a complex roll-out schedule
  • Receipt of new and refurbished PEDs in multiple deliveries – we checked all consignments, took photos for validation, and reported any signs of damage/tampering
  • Storage of PEDs in a secure location with 24-hour CCTV surveillance system
  • Daily tracking of serial numbers for every PED, whether it was in the warehouse, in transit, or installed in a store

The Outcome

A dedicated project team managed the successful delivery of this project, which saw 12-13 engineers upgrading 5-6 stores daily, and a total of 11,167 PEDS being upgraded.

Feedback from the client was extremely positive:

‘This has been a very complex project and so this is a significant achievement. I would like to thank the project team for all their hard work and perseverance.’

Diebold Nixdorf - Co-op Food Elecomm